Privacy Policy

Vitali Haus (“we”, “us”) runs the website vitalihaus.com and the Vitali Haus apps (the “Service”). We decide how your personal information is used, and we are responsible for it. Write to support@vitalihaus.com about anything in this policy.

What you give us

• Account: your email address and password (stored only as a secure hash by our login provider). If you use Sign in with Apple, Apple gives us your name and email, or a private relay address if you choose to hide yours.
• Creator profile: your name, profile photo, bio, country and city, date of birth, gender, education, the niches and platforms you create for, your social media handles, how you heard about us, your rates and how much work you can take on.
• Brand details: company and legal name, business address, phone number, the last four digits of a tax number, and what you tell us in a quote request.
• Content: sample videos and links, the videos you deliver, images you send in group chats, and your messages.
• Agreements: when you accept our terms or sign a campaign agreement, we keep the document version, your typed name and email, the time, the IP address and the browser or device it came from, as proof of what was agreed.
• Support and reports: what you write when you contact us, give feedback or report someone.

What we collect automatically

• Device and network: your IP address, which we mostly keep only as a one way hash (and, for payment and security records, encrypted); the country and network it comes from; your browser or device type; and a device identifier from your phone (Apple’s identifier for vendors, or the Android ID). We use the device identifier to keep your sessions safe, stop banned users coming back and prevent fraud. It is never used for advertising.
• Notifications: if you allow them, your device’s push token and name, so we can send you notifications.
• How you use the Service: which onboarding steps you see and finish, and sign in attempts (with your email stored only as a hash). This helps us fix problems and improve the sign up flow.
• Approximate location, only if you allow it: the app can read a rough location once to fill in your country and city. The lookup happens on your phone; we store only the country and city.
• Crash reports: if the app crashes we may receive a technical report with your user ID, never your messages or content.

From others: payment details from our payment processor (for example the last four digits and brand of a card, never the full number), and information Brands and Creators share about work done together.

Vitali Haus does not ask for medical records, diagnoses, medicines, weight or other health measurements, and does not connect to Apple Health or any health app.

Some things you choose to share can still say something about your health. For example, choosing the “GLP-1 journey”, “menopause” or “mental health” niche, or what you write in your bio, your videos and your messages. Sharing them is optional. If you do, you agree that we may use them for the purpose you shared them for: showing your profile to Brands and matching you with campaigns. You can remove them at any time from your profile.

• To run the Service: create your account, show your profile, match Creators with campaigns, deliver messages, process payments and payouts.
• To keep Vitali Haus safe: verify accounts, prevent fraud, spam and abuse, enforce our Terms and Community Guidelines, and review reports.
• To talk to you: account and security emails, notifications about your campaigns and messages, and answers to your support requests.
• To improve the Service: understand where people get stuck and fix problems.
• To meet legal duties: tax, accounting and records of agreements.

Where the law asks for one (for example in the European Economic Area and the United Kingdom), we rely on: performing our contract with you (running your account and campaigns); our legitimate interests (keeping the Service safe and improving it, balanced against your rights); your consent (location, notifications, and any health related information you choose to share, which you can withdraw at any time); and legal obligations (tax and records).

• Brands using Vitali Haus can see a Creator’s profile: name, photo, country and city, age and gender, niches, platforms, social handles, rates, portfolio and the content they deliver.
• Creators can see a Brand’s public page, its campaigns and briefs.
• People you message see your name, photo and messages. Notification previews on their phone show your name and the start of your message.
• Public links: profile photos and portfolio videos are stored at web addresses that anyone with the exact link can open, so they can be shown in the app and on the website. Do not upload anything you would not want a Brand to see.

We do not show your email address, phone number, date of birth or payment details to other users.

We share information with these service providers only so they can do their job for us, under contracts that require them to protect it:

• Supabase: our database, login system and file storage (United States).
• Railway: hosts our website and servers (United States).
• Resend: sends our emails.
• Expo, Apple and Google: deliver app updates and push notifications. Apple also provides Sign in with Apple.
• Stripe: processes payments and creator payouts, and verifies identity for payouts.
• Sentry: crash and error reports from the app.
• TikTok and YouTube: when you add a TikTok or YouTube link, the app asks that service for the public cover image of the video, which shares the link and your IP address with it.
• AI providers (Anthropic, with OpenAI as a backup): when a Brand asks for help drafting a script, the text of the campaign brief is sent to them. No profile data is sent.

We may also share information if the law requires it, to protect someone’s safety, to enforce our Terms, or as part of a merger or sale of our business, in which case this policy keeps applying to it.

We do not sell your personal information, and we do not share it for targeted advertising. There are no advertising networks or ad trackers in the Service, and the app does not track you across other companies’ apps or websites.

We keep your information while your account is open. When you delete your account:

• Your profile is anonymized and your login is removed.
• Your portfolio, uploaded files, device tokens, notifications and connected accounts are deleted.
• Your direct messages are replaced with “Message removed”.
• Sign in with Apple access is revoked.

Some records are kept after deletion because the law requires them or because we need them to prevent fraud and handle disputes: payment, payout and tax records, signed agreements, records of bans and fraud, and support conversations. We keep financial records for up to seven years and the others only as long as they are needed for those purposes. Copies in backups are deleted on their normal schedule.

You cannot delete your account while a payment or dispute is still open; we will tell you what needs to finish first. See Delete your account.

• Edit your profile at any time in the app or on the website.
• Turn off location or notifications in your phone's settings.
• Delete your account in the app (Account, then Delete account) or by emailing us.

Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your information, to object to or limit how we use it, and to withdraw consent. California residents have the right to know, delete and correct, and the right not to be discriminated against for using these rights; we do not sell or share personal information as California law defines it. To use any of these rights, email support@vitalihaus.com from the address on your account. We may need to confirm it is you, and we answer within 30 days. You can also complain to your local data protection authority.

We use encryption in transit, access controls, hashing or encryption of IP addresses, virus scanning of uploads and regular reviews of who can reach your data. No system is perfectly secure, so please use a strong password that you do not use anywhere else, and tell us at once if you think your account has been used by someone else.

Our servers are in the United States. If you use the Service from another country, your information is transferred to and processed in the United States, with safeguards such as standard contractual clauses where the law requires them.

Vitali Haus is only for people aged 18 or older. We ask for a date of birth when Creators sign up and we do not knowingly collect information from anyone younger. If you think a child has given us information, email support@vitalihaus.com and we will delete it.

If we change this policy we will update the date at the top. If a change matters, we will tell you by email or in the app before it takes effect.