Support

Email support@vitalihaus.com. A person on our team answers within one business day. In the app you can also open Account, then Help and support, and send us a message without leaving the app.

To help us answer faster, write from the email on your account and tell us which device you use.

In the app, open the profile, conversation, group chat message or campaign and tap Report (the flag or options button). You can block the person at the same time. We review every report within 24 hours. You can also email support@vitalihaus.com. Read our Community Guidelines for what is not allowed.

• Joining is free. Download the app, create your account and finish your profile, then we review it before you get briefs.
• You are paid for approved work. Payment for each hire is held when the brand books you and released when the brand approves your video, or automatically when the review window ends.
• To receive money you connect a payout account with our payment processor. Payouts usually arrive within a few business days of release.
• Forgot your password? On the sign in screen tap Forgot password and we email you a six digit code.

Brand plans are set up by our team. Ask for a custom quote on the website; once your plan is agreed we create your brand account and send your login, and you can then sign in on the web or in the app. Nothing is sold in the app.

• Delete your account in the app: Account, then Delete account. Details are on Delete your account.
• Ask for a copy of your data or a correction by emailing support@vitalihaus.com.
• Read how we handle your information in the Privacy Policy.

• Terms of Service
• Privacy Policy
• App License (EULA)
• Community Guidelines